This is how we process your personal data
Victim Support Sweden works to provide support, information and practical guidance to victims of crime, relatives and witnesses, to work to ensure that their needs are met, that knowledge of their situation is disseminated and otherwise work for crime prevention measures.
In order to be able to have contact with you who has been involved in a crime, witness to a crime or is a relative of someone who has been involved in a crime, we need to process a limited amount of personal data which may include:
Audio recording (messages you leave in voicemail)
The personal data that is processed varies from case to case and depends on what information you have provided and which contact path you have chosen. If each case is also recorded, statistical information such as gender, age group, housing municipality, the type of crime the case applies to, whether the case is reported to the police or not and similar information that is saved when your personal data is deleted some time after contact with us. Our support persons also keep statistics on what efforts the emergency service has made and write memoirs about the case so that they can provide the best possible support. The memory notes are also deleted when we delete the personal data.
If you contact us anonymously, we of course respect that. In that case, no personal data is recorded, only statistical data on the case.
Vow of silence
We respect your privacy. Our employees have signed a non-disclosure agreement so that what emerges about your personal circumstances during conversations is never passed on to anyone outside the Victim Support Sweden. The possible notes that are made about your case are never more comprehensive than what is necessary to be able to carry out our assignment – to provide support, information and practical guidance.
How do we get your personal information?
The most common way you get in touch with us is that when you report to the police, you are asked by the police if you want contact with the Victim Support Sweden or another support organization, and say yes to that. The police will then send your contact information and brief information about the reported crime to the Victim Support Sweden. The information ends up with the crime victim hotline that operates where you live. Then we contact you, usually by phone.
Another common way is that you yourself contact us by telephone, either via the national Telephone Center 116 006 or via a local crime victim hotline and that you yourself provide the information directly to us. You can also have emailed or sent in your contact information via forms on one of our websites or chatted with us.
A third way may be for another organization or authority to contact us on your behalf and provide your contact information. If this is the case, we always ask when we call if you want to contact us or not, and if you do not want to, we delete your contact information immediately.
If you do not want us to process your personal data
We do not use the personal information for anything other than being able to contact you to offer support, advice and practical help. If you do not want to contact us, we do not need your information either.
If there has been a mistake when the police sent your contact information so that you did not say yes to the agency, then we will delete your information as soon as we find out that you did not say yes to contact with us.
If, after contacting us, you explicitly ask us to delete your personal information, we will do so.
How long do we keep your personal information?
As long as you have contact with us, we of course have your personal information. When the case has been closed, we retain your personal information for a transitional period of a maximum of 3 months for three reasons:
- To be able to complete and supplement the statistics
- To be able to follow up quality, ie to be able to send a questionnaire to you or ask you how you experienced the contact with us
- To be able to easily reopen the case if you return for any reason.
- The personal data and notes about the case are deleted within three months after your case is closed, or within three months after the last contact with you. When the deletion is complete, only completely anonymous statistical information remains that cannot be linked to any person.
Personal data responsibility
The Victim Support Sweden consists of a national association and about seventy individual member associations, each of which is a legal entity. Each legal entity is responsible for the processing of personal data that takes place within the framework of its activities. Being responsible for personal data means that we are responsible for how your personal data is processed and that your rights are safeguarded.
The Victim Support Sweden only sends your personal information internally, ie from one activity to another within the Victim Support Sweden. For example, it could be that you call our national Telephone Center and that they record your contact information so that a local emergency service near you can call you. The information is then sent from one activity to another within the Victim Support Sweden.
Judicial personal data controllers within Victim Support Sweden including organisation number:
|Brottsofferjouren Sverige (riksförbundet)||815600-8784|
|Brottsofferjouren- och kvinnojouren Freezonen||848001-1843|
|Brottsofferjouren Gästrike Västra||885501-1238|
|Brottsofferjouren Mellersta Dalarna||882601-7116|
|Brottsofferjouren Mellersta Skåne||845002-3331|
|Brottsofferjouren Nordöstra Skåne||838201-6536|
|Brottsofferjouren Norra Skaraborg||802494-6470|
|Brottsofferjouren Småland West||802434-3777|
|Brottsofferjouren Södra Halland||849202-1715|
|Brottsofferjouren Södra Kalmar län||832401-7485|
|Brottsofferjouren Södra Lappland||802448-9869|
|Brottsofferjouren Södra Stockholm||802476-1044|
|Brottsofferjouren Uppsala län||817602-9638|
|Brottsofferjouren Västerort||802015-48 22|
|Brottsofferjouren Västra Östergötland||823000-9709|
|Brottsofferjouren Örebro län||802430-4498|
|Brottsofferjouren Östra Skaraborg||866601-2441|
|Brottsofferjouren Östra Sörmland||817607-2158|
|Brottsofferjouren Östra Värmland||874000-9983|
|Brottsofferjouren Övre Dalarna||883202-4353|
Contact details to each of Victim Support Sweden’s member associations can be found here and contact details for the federal chancellery can be found here.
Victim Support Sweden’s personal data processing of the applicant’s data rests on the legal basis of legitimate interest, sometimes referred to as balancing of interests, under Article 6.1.f of the Data Protection Regulation. There is a legitimate interest when there is a relevant and appropriate relationship between the registered person and the person responsible for personal data, for example that the registered person is a customer of the person responsible for personal data. Our relationship with you is to equate with such a customer relationship or client relationship.
The processing of personal data is necessary to carry out our mission: to offer you support, information and practical guidance. The service we provide is for you, you get free access to our help and decide for yourself how long you want to be in contact with us.
Data Inspection Board
The Data Inspectorate is the supervisory authority for the processing of personal data and data protection in Sweden. You have the right to submit a complaint regarding the processing of personal data to the Data Inspectorate. Contact information for Datainspektionen can be found at www.datainspektionen.se.